Return & Refund Policy

Isokorigari is a multivendor marketplace: products are sold by independent sellers, including IsokorigariBoutique. This policy sets the minimum rules every seller must follow. A seller may offer better terms, which will be shown on the product page.

1. Return period

Unless the product page states otherwise, you may request a return within 3 days of delivery. Request it from My Orders in your account, choosing the reason and adding photos where possible.

2. Valid reasons for return

• Wrong item, size, colour or quantity delivered.
• Item damaged, broken or defective on arrival.
• Item significantly different from the description or photos.
• Missing parts or accessories.
• Counterfeit or non-genuine item.

3. Conditions

• Items must be unused, in original packaging with labels, tags, manuals and accessories.
• Electronics must include all cables and be free from physical or liquid damage caused after delivery.
• Warranty claims after the return period are handled under the manufacturer's or seller's warranty shown on the product page.

4. Non-returnable items

• Perishable foods, fresh produce, flowers and frozen items.
• Opened personal-care, cosmetic and hygiene items (for example underwear, breast pads, opened creams).
• Software, game codes and digital products once delivered or opened.
• Custom-made, personalised or cut-to-measure items (fabric, tiles cut to order).
• Services already performed.

5. Wholesale (B2B) orders

For wholesale orders (12 pieces or more), the buyer should inspect goods on delivery and report damaged or missing items within 48 hours. Returns of good-condition wholesale stock are at the seller's discretion and may be subject to a restocking fee agreed in the quotation.

6. Refunds

• Once the seller receives and checks the returned item, the refund is approved, normally within 7 working days.
• Refunds go back to the original payment method (MoMo, Airtel Money, card or bank) or to your Isokorigari wallet, as you choose where available.
• Delivery fees are refunded if the return is due to the seller's error.

7. Disputes

If you and the seller cannot agree, contact Isokorigari support. We will review the evidence from both sides and make a final marketplace decision.

Mu Kinyarwanda (Incamake)

Mushobora gusaba gusubiza igicuruzwa mu minsi 3 nyuma yo kukibona, niba cyaje cyangiritse, atari cyo mwatumije cyangwa gitandukanye n'ibyanditswe. Igicuruzwa kigomba kuba kitarakoreshejwe kandi kiri mu ipaki yacyo. Amafaranga asubizwa hakoreshejwe uburyo mwishyuyemo.

Isokorigari.com | IsokorigariBoutique | Isokorigari Multivendor B2B & B2C Marketplace, Kigali, Rwanda. Last updated: 23 October 2026. For questions about this policy, please use the contact details on our Contact Us page.