Contact and Support: How to Get Help on Isokorigari.com

Whether you are a buyer, a seller, an affiliate or a delivery partner, here is how to get help on Isokorigari.com quickly, and how to report a problem so we can solve it fast.

Talk to us directly

• WhatsApp or call: +250 788 217 950. WhatsApp is the fastest way to send us a message with photos or screenshots.
• Email: nsanzivenant@gmail.com. Good for longer explanations, documents and business requests.
• Contact Us menu: the "Contact Us" link in the header of Isokorigari.com.

Find answers yourself first

Many questions are already answered on these pages:

• FAQs: common questions from buyers and sellers.
• Buyer Guide & Wholesale: how to order, bulk buying and Request for Quote.
• Shipping & Delivery policy: delivery across Kigali and to all provinces; time and cost depend on the seller and location.
• Return & Refund policy: how returns and refunds work.
• Cancellation policy: when and how you can cancel an order.
• Payment Policy: MTN MoMo, Airtel Money, card, and cash on delivery where available.
• Seller Policy: rules for sellers, including the marketplace commission.
• Terms and Privacy.

Common situations and where to go

• I cannot sign in or register: try again at Register / Sign in. If it still fails, message us on WhatsApp with the email or phone number you used (never send your password).
• I want to sell: register at /seller. For questions about approval, your shop setup or listing products, contact us.
• I cannot find a product or category: sellers can send a Category Request or Brand Request from their account; buyers can tell us what they are looking for.
• I need a bulk or business price: use the Request for Quote (RFQ) button.
• A coupon does not work: check its conditions first (minimum order, dates). Coupon conditions apply and may change. Then contact us with the code and your cart total.
• Questions about reward points: remember 2 points = Rwf 1. Contact us if your points look wrong.

How to report a problem with an order

1. First check the order details and the relevant policy (delivery, return, cancellation).
2. Contact the seller if the issue is simple (for example a delivery time question).
3. If it is not solved, contact Isokorigari on WhatsApp +250 788 217 950 or by email.
4. Include all the information listed below so we can act without asking you again.

How to report a seller or a product

Tell us if you see any of these:

• A product that is not as described, damaged, or fake.
• A listing with wrong price, wrong photos or misleading information.
• A duplicate listing of a product that already exists in the catalogue.
• Products that are not allowed on Isokorigari (alcohol, medicines, food supplements, condoms).
• A seller asking you to pay outside the website, or behaving in an unfair or unsafe way.

Send the product link or name, the seller's shop name, and a short explanation with screenshots.

What information to include

The more complete your message, the faster we can help:

• Your full name and the phone number or email on your account.
• The order number and the order date.
• The product name (and link if possible) and the seller's shop name.
• What happened, in a few clear sentences.
• Photos of the product and packaging, or screenshots of the page or error.
• Your payment method (MoMo, Airtel Money, card or COD) if the issue is about payment. Never share your PIN, password or full card number.
• What you would like: replacement, return, refund, cancellation or information.

An example of a good message

"Hello Isokorigari. My name is Aline, account phone 07xx xxx xxx. Order number 12345, placed on 3 November. I ordered a blue school bag, size M, from the shop 'Example Shop'. I received a red one. Photos attached. I would like to exchange it for the blue bag."

A message like this tells us who you are, which order, which product and seller, what went wrong and what you want. We can then contact the seller and follow up straight away.

Tips to avoid problems

• Read the product description, options (size, colour, pack size) and the minimum order quantity before you order.
• Check seller badges, reviews and ratings.
• Read the delivery, return and cancellation policies before buying.
• Always order and pay through Isokorigari.com.
• Check your package when it arrives and contact us quickly if something is wrong.
• Keep your order number, receipts and photos until you are fully happy with your purchase.

Your feedback also helps us improve Isokorigari for everyone. If you have an idea, a missing product or a category you would like to see, tell us on WhatsApp or by email.

Help for sellers, affiliates and partners

• Sellers: orders, earnings and payouts are in your seller dashboard. For commission questions see the Seller Policy and your dashboard.
• Affiliates: your referral link and rates are in your affiliate dashboard. Join at /guest-affiliate.
• Advertisers: start at /guest-advertiser/account.
• Delivery Staff: apply through the delivery staff registration form.

Mu Kinyarwanda

Waba uri umuguzi, umucuruzi, affiliate cyangwa umufatanyabikorwa mu kugeza ibicuruzwa, dore uko wabona ubufasha kuri Isokorigari.com vuba, n'uko watanga ikibazo kugira ngo gikemurwe vuba.

Tuvugishe

• WhatsApp cyangwa guhamagara: +250 788 217 950. WhatsApp ni bwo buryo bwihuse bwo kutwoherereza ubutumwa n'amafoto.
• Email: nsanzivenant@gmail.com, ku bisobanuro birebire n'inyandiko.
• Contact Us: hejuru ku rubuga.

Banza urebe ibisubizo bihari

Reba FAQs, Buyer Guide & Wholesale, amabwiriza yo kugeza ibicuruzwa (Shipping & Delivery), gusubiza no gusubizwa amafaranga (Return & Refund), guhagarika komande (Cancellation), kwishyura (Payment Policy), Seller Policy, Terms na Privacy.

Uko watanga ikibazo cya komande

1. Banza urebe amakuru ya komande n'amabwiriza bijyanye.
2. Vugisha umucuruzi niba ikibazo cyoroshye.
3. Niba kidakemutse, twandikire kuri WhatsApp +250 788 217 950 cyangwa kuri email.
4. Shyiramo amakuru yose ari hasi aha.

Uko watanga ikibazo ku mucuruzi cyangwa ku gicuruzwa

Tubwire niba ubonye:

• Igicuruzwa kidahuye n'ibisobanuro, cyangiritse cyangwa cy'impimbano.
• Igiciro, amafoto cyangwa amakuru atari yo.
• Igicuruzwa cyashyizweho kabiri (kopi) kandi gisanzwe kiri muri kataloge.
• Ibicuruzwa bitemewe (inzoga, imiti, inyongeramirire, udukingirizo).
• Umucuruzi ugusaba kwishyura hanze y'urubuga, cyangwa witwara nabi.

Amakuru ugomba gushyiramo

• Amazina yawe na telefoni cyangwa email ya konti yawe.
• Nimero ya komande n'itariki yayo.
• Izina ry'igicuruzwa (na link niba bishoboka) n'izina ry'iduka ry'umucuruzi.
• Ibyabaye, mu nteruro nkeya zisobanutse.
• Amafoto y'igicuruzwa n'ipaki, cyangwa screenshots.
• Uburyo wishyuyemo niba ikibazo kijyanye no kwishyura. Ntuzigere utanga PIN, ijambo ry'ibanga cyangwa nimero yose y'ikarita.
• Icyo wifuza: gusimburirwa, gusubiza, gusubizwa amafaranga, guhagarika cyangwa amakuru.

Urugero rw'ubutumwa bwiza

"Muraho Isokorigari. Nitwa Aline, telefoni ya konti 07xx xxx xxx. Komande nimero 12345 yo ku wa 3 Ugushyingo. Natumije igikapu cy'ishuri cy'ubururu, size M, ku iduka 'Example Shop', banzanira igitukura. Mbohereje amafoto. Ndifuza kugisimbuza icy'ubururu."

Ubutumwa nk'ubu butubwira uwo uri we, komande iyo ari yo, igicuruzwa n'umucuruzi, ikibazo n'icyo wifuza. Bidufasha guhita tuvugana n'umucuruzi no gukurikirana ikibazo vuba.

Inama zo kwirinda ibibazo

• Soma ibisobanuro by'igicuruzwa, amahitamo (ingano, ibara, ipaki) na minimum order mbere yo gutumiza.
• Reba ibirango by'umucuruzi n'ibitekerezo by'abaguzi.
• Soma amabwiriza yo kugeza, gusubiza no guhagarika komande mbere yo kugura.
• Buri gihe tumiza kandi wishyure unyuze kuri Isokorigari.com.
• Reba ipaki yawe ukiyakira, utubwire vuba niba hari ikibazo.
• Bika nimero ya komande, inyemezabwishyu n'amafoto kugeza unyuzwe n'ibyo waguze.

Ibitekerezo byawe biradufasha kunoza Isokorigari. Niba hari igicuruzwa cyangwa icyiciro wifuza kubona, tubwire kuri WhatsApp cyangwa kuri email.

Ku bacuruzi n'abafatanyabikorwa

Abacuruzi babona komande, amafaranga n'ubusabe bwo kwishyurwa muri seller dashboard; ibijyanye na komisiyo biri muri Seller Policy. Ba affiliate babona link yabo n'ibipimo muri affiliate dashboard. Kode z'igabanyirizwa zifite amabwiriza ashobora guhinduka; amanota 2 = Rwf 1.

Topics: Isokorigari contact, Isokorigari support, customer support Rwanda, online marketplace Rwanda, report a seller, order problem help, WhatsApp support Kigali