Shipping & Delivery Policy

Isokorigari is a marketplace: products are shipped by the sellers, by delivery partners or picked up by buyers. This policy explains the main delivery options.

1. Delivery options

• Standard delivery: the order is delivered to your address after the seller confirms and prepares it.
• Scheduled delivery: where offered, choose a date and time slot at checkout.
• Pickup: where a seller offers Ship & Pickup or Pickup only, you can collect your order from the seller's pickup address shown at checkout.

2. Delivery areas and times

• Most sellers deliver within Kigali City; some deliver to all provinces of Rwanda and beyond. Available areas are calculated at checkout from your address.
• Typical delivery in Kigali is the same day or within 1 to 3 working days; up-country delivery may take longer. Times are estimates and may change because of weather, holidays or stock.
• Bulk and wholesale (B2B) orders may need extra time to prepare and load; the seller will confirm the delivery date.

3. Delivery fees

Fees depend on the seller's shipping profile, the weight/volume, the distance and the delivery option. The exact fee is shown before you pay. Some sellers offer free delivery above a minimum order value.

4. Receiving your order

• Give a correct address and a phone number that is reachable.
• Check the package on delivery. If it is damaged, tampered with or incomplete, note it on the delivery note and report it from your order page within 24 hours.
• For Cash on Delivery, please have the exact amount ready or pay by mobile money.

5. Failed delivery

If the courier cannot reach you after reasonable attempts, the order may be returned to the seller and a re-delivery fee may apply.

6. Order tracking

Follow your order status under My Account > Orders. You will also receive email/SMS notifications when the status changes.

Contact us: Isokorigari, KG 720 St, Gisozi, Gasabo, Kigali City, Rwanda · Phone/WhatsApp: +250 783 207 732 · Email: nsanzivenant@gmail.com · Online: Contact form