How to Manage Orders and Shipping as a Seller on Isokorigari.com

Getting an order is only half of the sale: confirming fast, packing well, shipping on time and updating the order status in your seller dashboard is what keeps Isokorigari buyers happy and your ratings high.

On Isokorigari.com buyers order from your shop and pay with MTN MoMo, Airtel Money, card, or cash on delivery (COD) where available. From that moment the buyer is waiting for you. This guide walks you through the full order journey, from the first notification to a five-star review.

1. Order notifications: never miss an order

When a buyer places an order, it appears in your seller dashboard and you receive a notification. To react quickly:

• Use an email and phone number you check every day.
• Open your seller dashboard several times a day, especially in busy seasons.
• Make one person in your team responsible for new orders.

2. Confirm the order

Open the order and check:

• The products, options (colour, size, volume...) and quantities
• The delivery address and the buyer's phone number
• The payment method (paid online or COD)
• Any note from the buyer

Check that you really have the items in stock, then confirm the order. If something is wrong, for example a product has just run out, contact the buyer or support immediately. Do not leave an order waiting without an answer.

3. Pack it properly

Good packing protects the product and your reputation.

• Fragile items (tiles, glass, electronics, appliances): use strong boxes, padding and "fragile" labels.
• Food and fresh produce: clean, sealed packaging; keep fresh fruits and vegetables cool and pack them close to dispatch time.
• Clothes and shoes: clean bags, folded neatly.
• Heavy goods (cement, iron sheets, furniture): prepare them for safe loading.
• Include the order number and, for business buyers, the documents they need, such as an invoice or delivery note.
• Check the items once more against the order before closing the package.

4. Ship the order

Isokorigari delivers across Kigali and to all provinces of Rwanda. Delivery prices depend on the rates set by the transport companies, the region (Kigali or province), the weight and size of the order, and other factors, as set in your shipping profile and explained in the Shipping & Delivery policy. You can ship:

• With your own delivery, if your shipping profile says so.
• With Isokorigari delivery partners (Delivery Staff), registered delivery people who pick up and deliver orders.

Give the delivery person the correct address, the buyer's phone number and, for COD, the exact amount to collect.

5. Update the order status

Buyers follow their order online, so keep the status correct in your seller dashboard:

The exact status names in your dashboard may differ slightly. Always mark an order shipped when it leaves, and delivered when it arrives. Completed orders are what move earnings to your seller wallet.

6. Cancellations

Cancellations follow the Cancellation policy.

• If a buyer asks to cancel before shipping, handle it quickly and politely.
• Avoid cancelling orders yourself. Most seller cancellations happen because stock was not updated, so keep your stock accurate.
• If you must cancel, tell the buyer the reason at once.

7. Returns and refunds

Returns and refunds follow the Return & Refund policy and the return information on your offer.

• Answer return requests quickly and ask for photos if the item is damaged or wrong.
• Check returned items when they come back.
• Be fair. A problem solved well often earns a better review than an order with no problem.

8. Keep your ratings high

Buyers leave reviews and ratings. Good ratings, together with badges such as Fast Ship, Same Day, Top Seller or Quality, help you win more orders. To keep them high:

1. Confirm orders fast.
2. Ship within the time you promised.
3. Send exactly what was ordered, in good condition.
4. Pick up the phone when buyers or delivery partners call.
5. Keep your stock and prices updated.
6. Handle problems calmly and fairly.

Business (B2B) orders

Orders from shops, hotels, schools, offices and NGOs are often larger and may come after a Request for Quote. Agree clearly on quantities, options and delivery before you ship. Prepare an invoice or delivery note, split very large orders into planned deliveries if needed, and call the buyer before you arrive so someone is ready to receive the goods. Reliable B2B service brings repeat orders month after month.

Become a delivery partner

Do you have a motorcycle, a vehicle or a delivery team? You can also register as Delivery Staff and deliver Isokorigari orders.

Mu Kinyarwanda

Kubona komande ni igice kimwe cy'igurisha. Kuyemeza vuba, gupfunyika neza, kohereza ku gihe no kuvugurura uko komande ihagaze muri seller dashboard ni byo bishimisha abaguzi ba Isokorigari kandi bigatuma amanota yawe aguma hejuru.

1. Kumenyeshwa komande nshya

Iyo umuguzi atumije, komande igaragara muri seller dashboard kandi ukabimenyeshwa. Koresha email na telefoni ureba buri munsi, ujye ureba dashboard kenshi ku munsi, kandi ushyireho umuntu ushinzwe komande nshya.

2. Kwemeza komande

Reba ibicuruzwa, amahitamo (ibara, size, litiro...) n'umubare, aderesi na telefoni y'umuguzi, uburyo bwo kwishyura (yishyuye kuri interineti cyangwa COD) n'ubutumwa bw'umuguzi. Reba ko ufite ibicuruzwa koko, hanyuma wemeze. Niba hari ikibazo, vugisha umuguzi cyangwa ubufasha ako kanya.

3. Gupfunyika neza

• Ibimeneka (amakaro, ibirahure, ibikoresho by'ikoranabuhanga): amakarito akomeye n'ibirinda gukomereka.
• Ibiribwa n'imboga: bipfunyike neza kandi bisukuye, ubipfunyike hafi y'igihe cyo kohereza.
• Imyenda n'inkweto: mu mifuka isukuye, bizinze neza.
• Ibiremereye (sima, amabati, intebe): bitegure kugira ngo bipakirwe neza.
• Shyiramo nomero ya komande, ku bigo ushyiremo inyemezabuguzi cyangwa delivery note.

4. Kohereza komande

Isokorigari igeza ibicuruzwa i Kigali no mu ntara zose. Igihe n'ikiguzi biterwa n'umucuruzi n'aho umuguzi ari (reba Shipping & Delivery policy). Ushobora kohereza ukoresheje abakozi bawe, cyangwa abafatanyabikorwa ba Isokorigari (Delivery Staff). Ha umutwara aderesi nyayo, telefoni y'umuguzi n'amafaranga yo kwakira kuri COD.

5. Kuvugurura uko komande ihagaze

Komande nshya, yemejwe, yoherejwe (shipped), yagezeyo (delivered), yahagaritswe (cancelled), cyangwa isubizwa (return). Buri gihe shyiraho "shipped" iyo igiye na "delivered" iyo igeze. Komande zirangiye ni zo zituma amafaranga ajya muri seller wallet yawe.

6. Guhagarika komande

Bikurikiza Cancellation policy. Irinde guhagarika komande wowe ubwawe: akenshi biterwa no kutavugurura stock. Niba ugomba guhagarika, menyesha umuguzi impamvu ako kanya.

7. Gusubiza ibicuruzwa no gusubiza amafaranga

Bikurikiza Return & Refund policy. Subiza vuba, usabe amafoto niba igicuruzwa cyangiritse cyangwa atari cyo, ugenzure ibigarutse, kandi ube inyangamugayo.

8. Kugumana amanota meza

1. Emeza komande vuba.
2. Ohereza mu gihe wasezeranije.
3. Ohereza neza ibyatumijwe, bimeze neza.
4. Itaba telefoni iyo abaguzi cyangwa abatwara bahamagaye.
5. Vugurura stock n'ibiciro.
6. Kemura ibibazo utuje kandi mu butabera.

Amanota meza hamwe n'ibirango nka Fast Ship, Same Day, Top Seller cyangwa Quality bikuzanira komande nyinshi.

Komande z'ibigo (B2B)

Komande z'amaduka, amahoteli, amashuri, ibiro n'imiryango itari iya Leta akenshi ziba nini kandi zishobora guturuka kuri Request for Quote. Mwumvikane neza ku mubare, amahitamo n'igihe cyo kubigeza mbere yo kohereza. Tegura inyemezabuguzi, uhamagare umuguzi mbere yo kugerayo. Serivisi nziza ku bigo izana komande zisubiramo buri kwezi.

Ufite moto, imodoka cyangwa itsinda ritwara ibicuruzwa? Iyandikishe nka Delivery Staff.

Topics: manage orders online Rwanda, seller shipping Rwanda, delivery Kigali, sell online in Rwanda, Isokorigari seller, online marketplace Rwanda, order fulfilment